Customer Satisfaction

« Excellent »

4,1/5

3774 Reviews

Booking, TripAdvisor, Expedia, Trivago

Bedding

4 / 5

Location

4 / 5

Bedroom

4 / 5

Service

4 / 5

Value for money

4 / 5

Cleanliness

4 / 5

Jorg K. 3,9/5

Date of experience: 31/01/2025

Review Date: 02/02/2025

Remettre un peu en état le luminaire de la chambre, et les équipements de la douche.

Geoffroy V. 3,6/5

Date of experience: 17/01/2025

Review Date: 20/01/2025

je devais avoir un lit deux places, mais faute de disponibilité, je n'ai eu qu'un lit 1 place sans reduction tarifaire! dommage et decevant

yvon r. 4,1/5

Date of experience: 22/12/2024

Review Date: 24/12/2024

ras

JEAN CLAUDE O. 4,2/5

Date of experience: 15/12/2024

Review Date: 18/12/2024

Un seul regret, au niveau des prix des chambres vous pratiquez trop de variations

Franck M. 5/5

Date of experience: 15/12/2024

Review Date: 18/12/2024

Merci

GUY C. 4,8/5

Date of experience: 14/12/2024

Review Date: 16/12/2024

je completerai lors d'un prochain séjour Cordialement

Manuela K. 4,9/5

Date of experience: 30/11/2024

Review Date: 02/12/2024

We were very satisfied and are already looking forward to the next time 🙂 hopefully. We thank you for a pleasant stay and wish you all the best

See the response from the establishment

jean a. 4,9/5

Date of experience: 21/11/2024

Review Date: 23/11/2024

les personnes de l'accueil du petit déjeuner sont très aimables, sympathiques merci de votre accueil chaleureux

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Peter K. 4,7/5

Date of experience: 20/11/2024

Review Date: 22/11/2024

.

Natasha B. 4,5/5

Date of experience: 09/11/2024

Review Date: 11/11/2024

Staying here was a great experience. The customer service was phenomenal.

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C�dric D. 4,8/5

Date of experience: 03/11/2024

Review Date: 05/11/2024

La salle de bain mériterait un bon coup de fraicheur. Mais séjour top!

Emilie P. 5/5

Date of experience: 31/10/2024

Review Date: 04/11/2024

Ne changez rien humainement parlant, c’est un plaisir. Toute l’équipe s’est montrée accueillante et bienveillante. Merci

Catherine P. 4,9/5

Date of experience: 28/10/2024

Review Date: 30/10/2024

Hôtel bien situé dans un quartier agréable et bien placé (proche gare St Lazare et plusieurs lignes de métro), chambre confortable et calme dans une rue elle même très calme, un personnel très sympathique, à l'écoute et très serviable : Maria à l'accueil ainsi que le personnel de nuit et du petit déjeuner. Séjour à renouveler.

SADEKA D. 5/5

Date of experience: 27/10/2024

Review Date: 03/11/2024

Merci :)

KARINE L. 4,1/5

Date of experience: 05/10/2024

Review Date: 07/10/2024

Merci pour le surclassement que vous avez réalisé, cela a vraiment facilité et embelli mon séjour.

Franck M. 5/5

Date of experience: 13/09/2024

Review Date: 16/09/2024

TOUT VA BIEN

FRANCIS D. 4,7/5

Date of experience: 13/09/2024

Review Date: 15/09/2024

Ce qui m'a le plus déplu ce sont vos tarifs à l'approche des JO. C'est vraiment prendre les clients fidèles pour des "provinciaux de bas étages". Sachez que nous sommes un groupe de 10 qui, en moyenne, séjourne 18 à 20 nuitées par an . Calculé. CETTE APPRECIATION EST EXCLUSIVEMENT ADRESSEE AUX GESTIONNAIRES DE L'HOTEL QUE BIEN EVIDEMMENT NOUS NE VOYONS ET N'ENTENDONS JAMAIS. Vous avez de la chance, vous avez un personnel de très grande qualité. Francis Delord

Les B. 4,9/5

Date of experience: 21/08/2024

Review Date: 27/08/2024

Overall the hotel met my expectations, I was not expecting an international 5-star hotel, I was expecting Quaint, local, and charming, and this is what I received. I know some may not have my level of appreciation but some may not have stayed at this type of hotel before. The location is unbeatable, we used the train at Gare St Lazar to get out of the city for sightseeing and we were able to get from CDG to the hotel on public transit with minimal issues. The location can't be beat. Merci, A bientot

Brigid L. 4,5/5

Date of experience: 05/08/2024

Review Date: 08/08/2024

Most enjoyable stay and location perfect

Teresa T. 3,9/5

Date of experience: 03/07/2024

Review Date: 05/07/2024

Have stayed at your hotel one time prior a few years ago with no issues. Had unfortunate experience this time where the guest in room 26 was smoking in his room and the cigarette smoke smell permeated into my room. I raised this with reception multiple times and they did try to contact the guest but was not able to rectify during my time of stay. I don't know if the guest was fined for property damage as his actions were very disruptive to my stay (the cigarette smell woke me up at 6am). Also had unfortunate experience of not having hot water the last morning of my stay. I did request if they could comp my breakfast which the reception manager agreed to did but was not offered for my inconveniences. I would be interested in knowing the outcome of the situation and how this will be prevented in the future. Thanks.

Mairead M. 5/5

Date of experience: 23/06/2024

Review Date: 25/06/2024

We loved this hotel, friends helpful service and great location

OmerAli M. 0,1/5

Date of experience: 15/06/2024

Review Date: 17/06/2024

Worst Hotel of Paris

olivia D. 4,4/5

Date of experience: 18/04/2024

Review Date: 22/04/2024

Je tenais à féliciter l'équipe : toutes les personnes ont été top ! bravo

JEAN CLAUDE O. 4,4/5

Date of experience: 22/03/2024

Review Date: 24/03/2024

Aucune, très bien comme cela

ivonne S. 5/5

Date of experience: 15/03/2024

Review Date: 19/03/2024

Everything was perfect

Sarah J. 3,9/5

Date of experience: 10/03/2024

Review Date: 18/03/2024

The reception area, the Gaines area and the restaurant were delightful. We just felt that the rooms didn’t match up to those areas. I wish now that I had asked if it would be possible to have a room on a lower floor as the hotel didn’t seem particularly busy at the time that we visited. I would recommend your hotel to others, but I would be honest with them and tell them that the rooms weren’t that great. The reception team were all very welcoming, knowledgeable and helpful. Thank you

etienne V. 4,7/5

Date of experience: 26/02/2024

Review Date: 28/02/2024

Non. Nous avons trouvé super les services à l'accueil, d'avoir une ristourne au parking voisin et encore un accès à l'hôtel et aux toilettes APRES notre départ.

Franck M. 5/5

Date of experience: 08/02/2024

Review Date: 10/02/2024

Tout va bien

Sylvie M. 5/5

Date of experience: 19/01/2024

Review Date: 31/01/2024

Le personnel est très souriant, sympathique et à l'écoute. C'est super !

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Pierre C. 4,1/5

Date of experience: 05/01/2024

Review Date: 07/01/2024

Chambre 24 : Peinture plafond, salle de bain à refaire. Prise électrique lit, côté fenêtre ne fonctionne pas.

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Laura M. 1,9/5

Date of experience: 13/12/2023

Review Date: 15/12/2023

Rooms are far too small Bathroom needed renovation Young lady at the reception desk was not always helpful and not always polite

Franck M. 5/5

Date of experience: 10/12/2023

Review Date: 12/12/2023

TOUT VA BIEN

Leanne D. 5/5

Date of experience: 07/12/2023

Review Date: 11/12/2023

The people staying on the 1st floor can hear the people at the reception desk talking. One morning, the loud talking woke me up. Please keep that in mind in the early hours of the morning. Also, the doors of the rooms bang VERY loudly. I was in room 15, and someone in rom 16 came home in the middle of the night and kept banging the door, going in and out. It woke me up and I couldn't fall asleep. Maybe put a sign on the room doors to remind people to close the doors quietly? This is possible if you hold the handle of the door down. Thank you for your consideration.

CARLOS A. 4,8/5

Date of experience: 01/12/2023

Review Date: 06/12/2023

ESTUPENDO TODO REALMENTE.. EL HOTEL ES MUY COMODO PARA ACCESAR.. CERCA DE TODO.. A 25 O 30 MINUTOS CAMINADO.. MUCHOS LUGARES DONDE COMER Y HAY UN MINI SUPER A UN LADO.. ESO ES ESTUPENDO...

Franck D. 4,4/5

Date of experience: 01/12/2023

Review Date: 04/12/2023

Je tenais à souligner la qualité de l'accueil et du personnel de l'Hôtel : Très bien accueilli, étant confronté à un problème d'eau chaude, ledit personnel a été très prévenant et a su gérer ce léger contretemps. Encore merci à eux.

MARIA R. 4,5/5

Date of experience: 09/11/2023

Review Date: 11/11/2023

El wifi no es muy potente y la televisión no se ve canales españoles. Muchas gracias a todo el personal del hotel por el trato recibido. Volveremos

Soline G. 4,7/5

Date of experience: 08/11/2023

Review Date: 10/11/2023

Améliorer le Wifi

GINO L. 3,7/5

Date of experience: 07/11/2023

Review Date: 09/11/2023

I didn't like the presence of a big dog in the hotel

Deblina D. 4,5/5

Date of experience: 20/10/2023

Review Date: 05/11/2023

Just the bathroom issue above.

Nicolas M. 4,2/5

Date of experience: 17/10/2023

Review Date: 19/10/2023

Des lits doubles

Johanna C. 5/5

Date of experience: 10/10/2023

Review Date: 12/10/2023

Prévoir une meilleure occultation des fenêtres donnant sur l'enseigne lumineuse de l'hôtel. Mieux isoler l'accès par escalier aux étages (les portes étant ouvertes, on entend le veilleur de nuit discuter au téléphone depuis les chambres du 2ème).

Sandra M. 5/5

Date of experience: 09/10/2023

Review Date: 12/10/2023

The most affordable gem of a hotel in Paris we have found. Service & overall standards were excellent.

Yossef N. 4,7/5

Date of experience: 03/10/2023

Review Date: 05/10/2023

צריך לטפל באיכות ארוחת בוקר וזהו כל השאר ניפלא

Cesar M. 4,5/5

Date of experience: 29/09/2023

Review Date: 01/10/2023

In general all teams very good and hotel 🏨 is nice 👍🏻 for me and my family

MARCELLIN J. 4,3/5

Date of experience: 26/09/2023

Review Date: 29/09/2023

Néant

James C. 4,8/5

Date of experience: 24/09/2023

Review Date: 29/09/2023

The Team at this hotel led by Isabelle were most helpful.

JEAN CLAUDE O. 4,3/5

Date of experience: 23/09/2023

Review Date: 25/09/2023

Ce qui est regretable c'est la valse des prix, mais c'est le cas de tous les hôtels parisiens et qui parfois tourne au racket!

Diane B. 4,9/5

Date of experience: 18/09/2023

Review Date: 23/09/2023

Mon séjour s'est remarquablement bien passé. L'équipe a été humaine, dévouée, compréhensive.

Pascal M. 4,4/5

Date of experience: 12/09/2023

Review Date: 14/09/2023

Continuez comme ça.. Peut-être veiller à rafraîchir la salle de bain

CLAIRE S. 3,4/5

Date of experience: 29/08/2023

Review Date: 12/09/2023

Propreté à revoir, chambre vetuste, mobilier très abimer, pas d'étagère pour poser ses produit de salle de bain, mur en carton réveillés par le roulement de la chaudière à 6h du matin, par les douche des voisins...

Sharon C. 5/5

Date of experience: 25/08/2023

Review Date: 27/08/2023

Wonderful stay!!!

Lahcen C. 4,3/5

Date of experience: 20/08/2023

Review Date: 22/08/2023

View room space

Andrea B. 4,7/5

Date of experience: 15/08/2023

Review Date: 17/08/2023

Maria è la star dell'hotel

Ana C. 4,8/5

Date of experience: 08/08/2023

Review Date: 10/08/2023

Lo único: el desayuno un poquito más económico.Pero todo MUY MUY BIEN.Gracias!

Julio V. 5/5

Date of experience: 27/07/2023

Review Date: 29/07/2023

Excelente Servicio, sin duda volvería. Llenó mis expectativas, muy agradecido con el personal, todos amables

Nicole S. 4,6/5

Date of experience: 19/07/2023

Review Date: 21/07/2023

Wonderful stay! Thank you for your hospitality.

Debbie M. 1,9/5

Date of experience: 13/07/2023

Review Date: 15/07/2023

Provide free bottled water, replace carpet

SAVVAS E. 4,7/5

Date of experience: 10/07/2023

Review Date: 18/07/2023

Maybe considering the length of stay when providing a room, for instance our stay was 7 nights so we expected a room with a better view than the inland view (room no. 45), but we didn’t let this ruin our stay everything else was great! Thank you!!

LEONARDO JAVIER S. 4,9/5

Date of experience: 29/06/2023

Review Date: 02/07/2023

Todo excelente

Jennifer M. 4,2/5

Date of experience: 15/06/2023

Review Date: 17/06/2023

In general hotel is a good base to explore the city. That is all it is ,a good base. The description of the hotel on Tripadvisor /in reviews did not match the hotel itself.In the reviews it gave impression it was a lively busy hotel which in my stay there was not the case at all. Seemed to be a very quiet hotel. Not a-lot of activity re the reception areas ,nor was anything said to me about the breakfast / downstairs or garden area. All of which should have been explained on my arrival to the hotel. Maybe if your staff all said same thing re the key card’s instead of different stories regarding taking them outside the hotel id have felt more comfortable in going to/from the hotel with my key. I felt as a result of what was said about the key that I had to leave it at reception whenever I left which was clearly told to me on my last day was not the case it id just a bit of customer service training that is required. I worked in the industry and am aware of the dealings of a hotel just a few things were lacking in general. As you said it recently changed management so few teething issues re the workings of the hotel to still be sorted out it seems.

fathi b. 5/5

Date of experience: 08/06/2023

Review Date: 10/06/2023

Impeccable

Marco Antonio C. 4,8/5

Date of experience: 24/05/2023

Review Date: 27/05/2023

Everything was very good, the staff professional and kind. The room was silent, very nice. Isabelle sent an e-mail previously what was very kind.

Karen S. 4,7/5

Date of experience: 20/05/2023

Review Date: 22/05/2023

Every staff member went above and beyond to be helpful and friendly. They have great recommendations and tips when visiting sights in Paris. The manager was very professional and helpful too.

Dahmana S. 5/5

Date of experience: 28/04/2023

Review Date: 01/05/2023

Nous avons, mon fils, son cojsin et moi-même, passé une excellente semaine parisienne. Nous avons été très bien accueillis, le personnel de l'hôtel est à l'image de la Directrice : très agréable, à l'écoute des besoins du client, d'une sympathie exemplaire et le service était juste Parfait ! Nous reviendrons... Merci

JEAN CLAUDE O. 4/5

Date of experience: 25/04/2023

Review Date: 30/04/2023

Dommage que vos prix ressemblent à des montagnes Russes, se promenant entre 150 et 240€ pour une même chambre ce qui fait que des membres de notre groupe partent ailleurs. Il parait que vous avez recruté un gestionnaire de hautes qualités qui devrait s'intéresser à cela, mais attention aux hyper spécialistes ils coulent parfois les meilleures maisons, si j'osais je vous dirai par exemple l'actuel gouvernement.

PANTALEO G. 5/5

Date of experience: 25/04/2023

Review Date: 29/04/2023

Parfait. Continue comme ça

Allison S. 4,8/5

Date of experience: 25/04/2023

Review Date: 28/04/2023

The hotel was lovely and in great neighborhood - close to Metro, food markets and cafes. The hotel staff was very kind and helpful.

Veronique M. 3,8/5

Date of experience: 07/04/2023

Review Date: 12/04/2023

le personnel de l'hotel parle de l'organisation devant les clients. en effet, des vols auraient eu lieu dans les chambres et apparement par un membre de l'hotel. dommage d'entendre de tels commentaires. bravo à l'équipe petit déjeuner très accueillante.

Gary V. 5/5

Date of experience: 06/04/2023

Review Date: 08/04/2023

No suggestions. Continue your fine service.

KHODJA C�lia H. 2,3/5

Date of experience: 29/03/2023

Review Date: 06/04/2023

Mise à part la qualité de l’accueil de vos employés, tout est à revoir. J’ai vraiment été déçu et j’avais hâte que mon séjour se termine.

DIMITRA L. 4,1/5

Date of experience: 26/03/2023

Review Date: 20/04/2023

More people speaking english would be good...

Page K. 4,5/5

Date of experience: 09/03/2023

Review Date: 18/03/2023

The one issue I had was the cleaning staff on the day I was checking out. The main issue was language, but beyond that, there were boundaries crossed that were inappropriate. At 10:10 am, she wouldn't stop knocking on the door, even though checkout was at 11:00 am. I repeatedly told her I was checking out that day at 11:00, but that did nothing to stop her. I eventually stood and went to the door, even though I was not fully clothed. I opened the door a crack to hopefully better communicate that I needed the remaining 50 minutes before checking out. However, she pushed her way into the room, so I hid behind the door. She reached around the door to grab the sign that says not to disturb a room and hung it on the outside knob before leaving. That should *not* have been necessary, and she definitely should *not* have pushed her way into the room. I was flabbergasted and appalled. Fortunately, that was the only experience during my stay that was unacceptable.

Nouchet N. 4,3/5

Date of experience: 12/02/2023

Review Date: 14/02/2023

Merci de votre accueil absolument parfait et félicitations pour le service bagagerie après notre départ de la chambre ! Au plaisir !

Lucie M. 4,3/5

Date of experience: 12/02/2023

Review Date: 14/02/2023

l'emplacement et l'accès de la baignoire dans la salle de bain est un peu dangereux et difficile ( Chambre 65 )

Dominique C. 4,7/5

Date of experience: 10/02/2023

Review Date: 12/02/2023

De passage professionnellement à Paris ce jeudi 9 février, j'ai souvent été satisfait de mes lieux d'hébergements mais pas au point de celui de l'Hôtel Berne Opera, référencé 3 étoiles. Ceci par la qualité de la chambre , des lieux de détente et par la qualité de son petit déjeuner mais surtout par le professionnalisme cordial et humain de toutes les personnes y travaillant qui souhaitent qu'une chose, rendre notre séjour des plus agréable. Dominique

PATRICE G. 4,1/5

Date of experience: 08/02/2023

Review Date: 11/02/2023

difficulté arrêter véhicule devant hôtel pour décharger bagages.

Adrien M. 4,7/5

Date of experience: 03/02/2023

Review Date: 05/02/2023

Ajouter du dentifrice au produits d'hygiène

Karen L. 4,3/5

Date of experience: 29/01/2023

Review Date: 01/02/2023

Just the updating of the rooms , otherwise it was a very good stay . Very convenient for the metro , appreciated being able to leave left luggage and have access to a seating area and a toilet . Would definitely stay again.

GABRIELA VERONICA T. 4,3/5

Date of experience: 20/01/2023

Review Date: 23/01/2023

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KARINE T. 5/5

Date of experience: 08/01/2023

Review Date: 10/01/2023

Continuez comme cela , nous reviendrons 😊

ANDREA P. 2,6/5

Date of experience: 07/01/2023

Review Date: 09/01/2023

Very good the receptionist Louise

Eric B. 2,3/5

Date of experience: 22/12/2022

Review Date: 24/12/2022

1. Entretenir le matériel: La salle de jeux c'est une bonne idée mais sur 3 fléchettes, 2 seulement sont en état. L'électronique du basket-ball ne fonctionne pas. La console Wii ne fonctionnait pas (une manette hors jeu, sûrement les piles). 2. Baissez le chauffage. Trop chaud c'est désagréable, mauvais pour la santé, aberrant écologiquement, contraire aux directives nationales d'économie d'énergie. 3. Formez d'urgence le personnel à la réception!!! 4. Soyez cohérents entre les annonces sur le site internet de l'hôtel ("café et thé offerts pendant tout votre séjour") et les propos à la réception ("c'est 2€ le café").

Jo�lle B. 4,8/5

Date of experience: 13/12/2022

Review Date: 03/01/2023

Très bon accueil et gentillesse des filles à la réception. Chambre propre, fonctionnelle avec bureau, bouilloire et bonne literie. Hôtel bien placé, proche des métros et en face de mon centre de formation SHEN. J'ai déjà réservé pour mars et reviendrai en mai. j'accepterai volontiers les offres privilège.

MARCELLIN J. 3,9/5

Date of experience: 13/12/2022

Review Date: 18/12/2022

Neant

Severine D. 3,4/5

Date of experience: 12/12/2022

Review Date: 14/12/2022

Merci de changer les draps à chaque passage de clients, car la propreté des lieux est primordiale pour passer un bon séjour.

Karine G. 4,7/5

Date of experience: 02/12/2022

Review Date: 04/12/2022

Ras excellent accueil et conditions d'hébergement très agréable.

Leanne D. 4,8/5

Date of experience: 16/11/2022

Review Date: 19/11/2022

Please, please, please return to porcelain plates and cups and stainless steel silverware. If its a question of cost, reduce the amount and type of food you offer.

Ruben J. 2,6/5

Date of experience: 16/11/2022

Review Date: 18/11/2022

Change the beds

andrew h. 4,5/5

Date of experience: 07/11/2022

Review Date: 09/11/2022

Bathroom drainage needs looking at.

Anne C. 4,5/5

Date of experience: 13/10/2022

Review Date: 15/10/2022

Très satisfaite de votre établissement !

ANDRE N. 4,5/5

Date of experience: 05/10/2022

Review Date: 12/10/2022

aucune

Abraham I. 4,3/5

Date of experience: 04/10/2022

Review Date: 08/10/2022

We suggest that you keep price affordable. Best wishes to the management and staff.

Timothy K. 4,9/5

Date of experience: 03/10/2022

Review Date: 11/10/2022

Just keep up the friend of your ness and everyone will come back

Alice l L. 5/5

Date of experience: 03/10/2022

Review Date: 05/10/2022

Keep up the great service.

JEAN CLAUDE O. 3,9/5

Date of experience: 01/10/2022

Review Date: 03/10/2022

Le problème posé par le changement de prix qui évolue constamment. Il serait judicieux pour les clients ou groupes de clients venant régulièrement d'avoir un tarif fixe et préférentiel.

Patrick G. 3,5/5

Date of experience: 30/09/2022

Review Date: 02/10/2022

politique du prix plus net et plus comprehensible

Yuliia L. 4,2/5

Date of experience: 28/09/2022

Review Date: 30/09/2022

Everything was good, both price and location. I liked the staff in the kitchen, the girl smiled, it was nice. And the woman at the reception didn’t really like it, when she saw that we tourists began to speak English, she looked at us very strangely, she didn’t smile. It didn't even feel comfortable. In the evening there was a man at the reception, he was nice, I bought water. The only person who spoiled the stay in the hotel was the woman at the reception when she checked us in and the next day when we left, she was also there.

David John B. 4,3/5

Date of experience: 26/08/2022

Review Date: 28/08/2022

Nice place to stay, easy access to shops, metro and restaurants. Staff friendly and helpful.

Vincenza E. 4,8/5

Date of experience: 26/08/2022

Review Date: 28/08/2022

Migliorare l'illuminazione della stanza con lumi soft

Letizia I. 4,2/5

Date of experience: 23/08/2022

Review Date: 25/08/2022

Il faudrait prévenir les clients de la proximité de la ligne férroviaire

Guido I. 1,6/5

Date of experience: 19/08/2022

Review Date: 21/08/2022

The hotel needs to be restaured. We asked for a pillow more, but in four days it wasn’t impossible to have it.

Alda G. 4,3/5

Date of experience: 17/08/2022

Review Date: 19/08/2022

I have asked for a champagne and box gourmet on the survey before arrival but I never had it. Very good location, clean, very friendly staff but rooms very old inside.

Mr Laurent Michael G. 4,3/5

Date of experience: 12/08/2022

Review Date: 14/08/2022

Bonsoir, je n'ai pas beaucoup profité de l'Hotel puisque mes journées étaient longues. Je n'ai profité du petit déjeuner que le dernier jour avant mon check out. Compte tenu de ma situation d'unijambiste, la gentille dame d'en bas m'a prévenu qu'on pouvait me le monter a titre gracieux. IL aurait été plaisant d'avoir cette information a mon check in , quelques jours plus tot . Seul detail négatif a vous signaler sur mon séjour, sinon, dans mon séjour professionnel fut excellent, et je sais que vous êtes un endroit a connaitre. Je me suis a chaque fois bien reposer le soir.

Awa C. 3,3/5

Date of experience: 11/08/2022

Review Date: 13/08/2022

J’ai rempli le questionnaire que vous m’avez envoyé avant mon arrivée, mais visiblement vous ne l’avez pas lu. De plus, vous ne prenez pas les chèques vacances. Enfin, il n’y avait que du shampoing, pas de gel douche, il a fallu aller en chercher à l’accueil.

Vicente R. 2,9/5

Date of experience: 08/08/2022

Review Date: 10/08/2022

Ils doivent tenir compte de la propreté des chambres.

Colm S. 4,8/5

Date of experience: 21/07/2022

Review Date: 23/07/2022

Yes your carpets up the stairs need urgent replacement - it lets the quality of the hotel down. Unfortunately we didn’t get a chance to sample the breakfast offering - but just like Paris there’s always next time!!

Alice H. 4,7/5

Date of experience: 16/07/2022

Review Date: 18/07/2022

We loved everything about our stay there! Thank you!

Sylvie G. 4,8/5

Date of experience: 26/06/2022

Review Date: 30/06/2022

Trouver un moyen de filtrer le boucan (martellement de basses) qui gâche une partie des nuits du vendredi et du samedi.

Stephanie B. 5/5

Date of experience: 13/06/2022

Review Date: 16/06/2022

Everything was Perfect

Walter S. 2,1/5

Date of experience: 12/05/2022

Review Date: 14/05/2022

Read the email response of your guests rapidly or do not ask...

Rachel Y. 3,3/5

Date of experience: 04/05/2022

Review Date: 09/05/2022

The hotel location and staff are amazing. The rooms need renovation and the cleaning team needs to be supervised.

Erik B. 3,8/5

Date of experience: 02/05/2022

Review Date: 04/05/2022

Excellent Hotel for families with 3 kids.

Tom D. 2/5

Date of experience: 30/04/2022

Review Date: 03/05/2022

Nous avons reçu un mail avant notre séjour nous proposant de nous remettre des adresses de restaurant : aucune nouvelle sur place. Le mail nous demandait comment rendre le séjour inoubliable, j'ai répondu une petite attention pour mon fils qui fêtait ses 15 ans : aucune nouvelle sur place. Dommage pour lui. On nous demande de porter le masque alors que le personnel ne le portait pas. Toute une histoire pour payer un café 2 euros à la réception. 20 bonnes minutes de perdues lors du check-out pour une histoire de taxe de séjour qui était payée en début de séjour ... Je suis disponible à l'adresse mail suivante au besoin : richard.desaire@free.fr

Chloe O. 1,9/5

Date of experience: 25/04/2022

Review Date: 27/04/2022

Make rooms more soundproof and update rooms

graziana o. 5/5

Date of experience: 17/04/2022

Review Date: 19/04/2022

A wonderful place.

Clemens H. 4,7/5

Date of experience: 14/04/2022

Review Date: 16/04/2022

The rooms in the back are noisy because of the railway station near by. I prefered the room with street view

Edilaine D. 5/5

Date of experience: 06/04/2022

Review Date: 08/04/2022

If I ever go back to Paris, I will certainly stay at the same hotel. In general, our experience was great. Merci!

Francois H. 4,9/5

Date of experience: 01/04/2022

Review Date: 06/04/2022

-Carrelage cassé en bas du tableau de baignoire. Sinon, impeccable !

Chris C. 4,3/5

Date of experience: 31/03/2022

Review Date: 02/04/2022

The staff is outstanding!

Beatriz S. 3,4/5

Date of experience: 30/03/2022

Review Date: 01/04/2022

Deberían de tener recepcionistas que fueran entendidos en más de un idioma Inglés no sabia mucho, español nada Y turno estaba en el turno de dia La chica de la noche si sabia español La ubicación del hotel buena La limpieza más o menos

Franck L. 4,4/5

Date of experience: 25/03/2022

Review Date: 27/03/2022

En considérant mes remarques précédentes, j'ai beaucoup apprécié mon séjour à l'hôtel Berne Opéra, je reviendrai volontiers vous rendre visite lors d'un prochain séjour à Paris... Cordialement, Franck

Whitney de los Angel C. 5/5

Date of experience: 18/03/2022

Review Date: 24/03/2022

Volveríamos a repetir estancia en este hotel. Calidad/Precio, bien.

Marco W. 4,1/5

Date of experience: 14/03/2022

Review Date: 16/03/2022

We had a plesent journey - thanks for the nice day in Paris

karin W. 4,7/5

Date of experience: 05/03/2022

Review Date: 07/03/2022

The noice of the train nearby can be a problem if you sleep light. Then you can ask a room at the street. It’s more quiet.